Products purchased from silvmore.com can be exchanged or returned within 14 days of receipt. We only accept items that are unworn, unused, and undamaged, and that include the original packaging.

Exchanges and Returns Online to silvmore.com:
Please send your jewellery pieces in the original packaging to:

Balex GmbH
Kurfürstendamm 194
10707 Berlin
+49 01732622202

If you return your jewellery with a tracking number, please notify us by email at info@silvmore.com. We will process your request within 5 business days of receiving the jewellery. Once your return has been received, we will notify you via email regarding the refund.

Please note that SILVMORE does not cover shipping costs for exchanges and returns. You can use your preferred shipping service with tracking and insurance to secure the package. SILVMORE is not responsible for any losses during transit.

Exchanges and Refunds:
For returns to silvmore.com, the refund will be processed within 5 business days after the returned item has been received and inspected at our warehouse, and will be issued to the original payment method. Please note that we can only refund products that were purchased online.

For any questions, please feel free to contact us via email at info@silvmore.com.